1. What is utility Assistance?
Panhandle Community Services uses both public and private funds to assist low income families that cannot pay their utility bills, particularly the elderly, disabled, and families with children under the age of six.
2. What are the qualifications for utility assistance?
To qualify for utility assistance, an individual or family must provide documentation that they are at or below 150% for the public funds and 200% for the private funds and have an outstanding utility bill.
3. How does one document their level of poverty?
Income can be documented with proof of income for the last 30 days: including but not limited to: pay stubs, award letters from the Social Security Administration, Veteran Administration, or any other governmental organization or pension fund.
4. How much does Panhandle Community pay toward the utility bill?
Panhandle Community Services can pay up to eight payments up to $1200 per year.
5. Can Panhandle Community Services help me if I have a disconnect notice from my utility company?
Yes. You may get up to $1200 per year toward your utility bill.
6. How will my bill get paid?
Panhandle Community will make a pledge to your utility company within twenty-hour hours of your visit and send payment within twenty days.
7. How do I get assistance with my utility bill(s)?
To get assistance, you must make an appointment by calling the 24-hour appointment scheduler at 1-855-459-3716 or go to www.pcsvcs.org/utilityassistance. You will select the Panhandle Community Service Center near you. When you come to your appointment, please bring your utility bill(s) and documentation of income.